In Focus guest article by Marisa Ferrara Boston, published in the Infosys Topaz Responsible AI Office Market Scan Report, August 2026.
AI is arriving in organizations whose judgment channels were already under strain. The risk is not only that work moves elsewhere, but signal loss: AI changes the channels through which expert judgment reaches the people accountable for the work.
The article argues that agentic work creates a new kind of record. When a reviewer replaces a source, a manager changes the severity of a finding, or a team overrides the system's route, those actions carry information about the evidence, consequences and purpose of the work. Captured deliberately and connected to repair, that expert response can become reusable: a failure becomes a reproducible test, a correction becomes a new evaluation condition, and a recurring workaround reveals a missing capability.
It closes with four practical tests:
- Can a consequential failure be reproduced on demand?
- Does an expert correction create a reusable asset?
- Can the organization recognize the same problem at a different scale?
- Is the organization more capable after repair?
